Get your free guide to transforming your customer service replies with empathy

Learn simple techniques for writing clear and human replies that answer every point and satisfy your customer. Stop escalated complaints landing on your desk.

Resolve more complaints – first time

Research shows that 91% of unhappy customers will avoid doing business with you again. But resolve their complaint and leave them satisfied, and they’ll do business with you again 70% of the time*.

So turning unhappy customers back into happy ones is one of the most important things an organisation can do.

But are the emails that your customer service team write actually doing that? Could they do it better?

There’s one simple concept that will transform everything they write. It will help your team connect to each customer, successfully resolve their complaints, answer every point – so your customers keep bringing you their business.

It all comes down to writing with empathy.

And you can get our free guide on how to write with empathy today. (We’ll also send you a link you can share with your team.)

Improve customer loyalty and satisfaction

Transform unhappy customers into fans

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Great customer service not only keeps customers but can turn them into advocates – who'll tell friends, family and colleagues to bring you their business too.

Keep your customers happy and coming back by making sure they feel heard and understood.

Start connecting with your customers and transform complaints into loyalty

We'll send you a link to your guide.

Emphasis' business-writing training is trusted by 1,000+ clients – and 80,000+ professionals – worldwide

It all comes down to writing with empathy. And you can get our free guide to discover how to write with empathy today. (We’ll also send you a link you can share with your team.)

Connect with your customers and turn complaints into loyalty

* Research by Lee Resources International, Inc.